Integrating Asterisk with a legacy PBX

1. The traditional PBX
2. The open-source PBX
3. Analog or digital?
4. Designing the corporate network
a. Types of nodes (HQ, branch, SOHO)
b. Management
c. Fault Tolerance
d. Load balancing
5. Dial plan challenges
6. Which one goes in front? The PBX? Or Asterisk?
a. (CO<—>PBX<—>Asterisk – OR – CO<—>Asterisk<—>PBX)
7. Channel banks, ATAs, or cards?
8. Carrier-grade Linux, Compact PCI AdvancedTCA and future of
telecom platforms
plus much more

Jim Van Meggelen, Core Telecom Innovations

Jim Van Meggelen is President and CTO of Core Telecom Innovations, a Canadian-based provider of open-source telephony solutions. He has over fifteen years of enterprise telecom experience, for such companies as Nortel, Williams and Telus, and has has extensive knowledge of both legacy and VoIP equipment from manufacturers such as Nortel, Cisco and Avaya.
  Jim is one of the principal contributors to the Asterisk Documentation Project, and is co-authoring the upcoming O'Reilly book, Asterisk: The Future of Telephony. He enjoys teaching, public speaking, improvisational acting, and writing.

Building a carrier class hosted contact center platform with Asterisk

This tutorial will take you through various real-life technical challenges faced when designing and deploying Asterisk as a hosted contact center platform within a VoIP carrier’s network.

• What is a hosted contact center? IVR, ACD and dialer
• A hosted contact center for whom – profiling the client
• Asterisk CTI – The Manager Interface
• Why build an ACD on Asterisk instead of a SIP Proxy?
• The IVR dilemma: Asterisk or VoiceXML?
• Quality of Service issues – how Linux can help
• Carrier network integration: provisioning, billing, alarms
• Partitioning the service for multiple customers
• Inter-working with existing hosted VoIP services
• Scalability and load balancing
• SIP load testing tools usage – proving it works and scales
• Firewall and NAT traversal problems… and solutions!
• Web user interfaces for configuration, reporting, etc.

Serge Kruppa, CTO, Simitel

Simitel was founded in 2001 in Mexico City to provide speech recognition ASP services to businesses. The company quickly grew to become a leading developer of software-based contact center solutions, winning in 2004 the prestigious Intel award for a competitive Mexico thanks to its IceCAP hosted contact center project, now being installed with various national carriers. Serge Kruppa is the co-founder and CTO of Simitel; with over 13 years experience in call center systems, speech recognition, networked (IN) IVRs, he has managed carrier projects on three continents. Eric Werkhoven is Simitel’s lead developer and a veteran Java programmer who authored the core of the IceCAP code.

Asterisk Security and stability

Running Asterisk as the main PBX or as a PSTN gateway in a large carrier network requires stability and security. Where do you start looking into this, what advice is there to help you and how much traffic can Asterisk handle? What happens when you are using Asterisk to the maximum level possible?

• Dialplan Security
• Advice on Linux installation
• Firewall configuration
• Stress-testing your system
• Asterisk VoIP Protocols from a security/stability standpoint
• The AsterTest testbed

Joachim "ZOA" Vanheuverzwijn, Asteriskgurus.com/Securax

Asterisk on small systems

- OpenWRTG
- ASTlinux
- Xscale

This session covers how to install, configure and run Asterisk on small and/or embedded systems, from very small motherboards to embedded systems like the Linksys WRTG platform. Three speakers will share their experience and open for questions and answers. They will also demonstrate Asterisk running on a wide variety of platforms.

Speakers: Kristian Kielhofner, Mike Taht & Brian Capouch